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GST Refund / IGST Refund from Customs in Delhi

GST refund support for exporters and other eligible taxpayers that need eligibility review, reconciliation, documentation, application filing and follow-up.

Export RefundsAccumulated ITCRefund DocumentationApplication Support
GST Refund Enquiry

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Refund Route

Is the claim a GST portal refund or an IGST export refund processed through Customs?

The procedure differs materially. Most GST refunds are filed in FORM GST RFD-01, while Rule 96 provides a Customs-system route for refund of IGST paid on export of goods.

GST Refund through RFD-01

Refunds such as unutilised ITC on eligible zero-rated supplies, inverted-duty claims and other prescribed categories are generally filed electronically in RFD-01 under the applicable rules.

  • Eligibility and period review
  • ITC / turnover reconciliation
  • Statements and documentary evidence

IGST Refund from Customs System

For eligible export of goods with payment of IGST, the shipping bill is deemed to be the refund application when Rule 96 conditions are met and Customs processes the refund.

  • Shipping bill / export manifest data
  • Valid GSTR-3B
  • GSTR-1 / shipping bill data consistency
Important: Rule 96 specifically provides that mismatch between shipping-bill data and outward-supply data can delay the deemed refund application until the mismatch is rectified.
GST Refund / IGST Refund from Customs

Two refund routes require two different readiness checks.

GST refund work should begin by identifying the statutory refund category and the system through which the claim is processed. Treating every refund as the same portal filing can create unnecessary delay.

For refund of IGST paid on eligible export of goods, Rule 96 links the GST return data with the Customs export system. The shipping bill is treated as the refund application once the required export manifest / report and valid return conditions are satisfied.

For other refund categories, Rule 89 generally uses FORM GST RFD-01 together with category-specific statements and documentary evidence.

Choose the Refund Route

The first review should identify which system and documents control the claim.

RFD-01 GST Refund
IGST Export Refund via Customs
Unutilised ITC
Inverted Duty Structure
Export Data Mismatch
Deficiency / Query Follow-up
Refund Support Scope

What GST refund and IGST export-refund support can cover.

The scope depends on the refund route and whether the claim is being prepared, delayed or already under query.

GST RFD-01 Refund Preparation

Eligibility, period selection, ITC / turnover workings, statements, declarations and portal filing support.

IGST Refund from Customs

Review shipping bills, export invoice reporting, GSTR-1 / GSTR-3B consistency and Customs-system refund status.

Mismatch & Error Resolution

Identify invoice, shipping-bill, GSTIN, port / manifest or return-data differences that may block processing.

Deficiency / Departmental Follow-up

Support deficiency memos, clarification requests, rejected / withheld refund issues and related representation.

Refund Problems

Why eligible refunds often remain pending.

Shipping Bill / GSTR-1 Mismatch

Export invoice or shipping-bill data does not align with outward-supply reporting.

Invalid / Incomplete Return Condition

The return data required for processing has not been validly furnished or is inconsistent.

ITC Reconciliation Gap

The amount claimed does not reconcile cleanly with eligible credit and underlying purchase records.

Document / Category Error

The claim is filed under the wrong category or the evidence does not satisfy that category.

Refund Framework

Key checkpoints before a GST or IGST export refund is pursued.

Section 54

GST Refund Framework

Provides the principal statutory refund framework under the CGST Act.

Rule 89

RFD-01 Route

Covers electronic refund applications and category-specific documentary evidence for most refund types.

Rule 96

IGST on Export Goods

Treats the shipping bill as the refund application for eligible IGST-paid export goods when prescribed conditions are met.

GST + Customs Data

System Reconciliation

Export invoice, shipping bill, manifest and return information must align for automated processing.

Refund Process

A different workflow depending on the refund route.

The process below starts by deciding whether the claim is a GST portal refund or Customs-system IGST export refund.

01

Classify the Claim

Identify the refund category, period and processing route.

02

Reconcile

Match books, returns, invoice-level data and export / Customs records.

03

Prepare / Rectify

Compile RFD-01 documents or correct export / return mismatches.

04

File / Track

Submit the GST claim or monitor the Customs-system processing status.

05

Respond

Handle deficiency, withholding, rejection or clarification issues.

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Refund File

What records should be prepared for GST / IGST refund review?

GST returns for relevant period
Sales / export register
Purchase / ITC register
GSTR-2B / credit reconciliation
Shipping bills / bills of export
Export invoices
Export General Manifest / departure status where relevant
GSTR-1 export reporting
GSTR-3B tax payment / zero-rated reporting
LUT / bond documents where relevant
BRC / FIRC where relevant to refund category
Deficiency memo / refund order / Customs status details
Working Capital & System Data

For export refunds, tax eligibility is only part of the problem—the data must also move correctly between GST and Customs.

Rule 96 makes the Customs system central to refund of IGST paid on export of goods. A mismatch in shipping-bill and outward-supply data can stop the application from being treated as filed until the exporter rectifies the mismatch.

For RFD-01 claims, the emphasis is different: the taxpayer must establish that the refund is due using the prescribed statements, declarations and supporting documents.

For recurring exporters, the most effective control is an export-refund reconciliation before returns and shipping-bill data become difficult to correct.

Is your refund eligible but stuck because of GST / Customs data?

Review the Refund Route
GST / IGST Refund Support in Delhi

Why businesses work with JJJ & Company LLP on refund matters.

Refund support can combine GST eligibility review with export / Customs data reconciliation and later representation where processing is blocked.

Route Identification

The team first determines whether the claim belongs in RFD-01 or the Rule 96 Customs-system route.

GST + Customs Reconciliation

Return data is reviewed together with export invoices and shipping-bill information where relevant.

Claim Documentation

Working papers are organised around the statutory refund category instead of using a generic checklist.

Query / Dispute Support

Pending, withheld or rejected claims can move into structured representation using the same underlying record.

Frequently Asked Questions

Common GST refund and IGST refund-from-Customs questions.

What is the difference between a GST refund and IGST refund from Customs?
Most GST refund categories are applied for electronically in FORM GST RFD-01 under Rule 89. For eligible IGST paid on export of goods, Rule 96 provides that the shipping bill is deemed to be the refund application when the prescribed conditions are satisfied.
Why can an IGST export refund get stuck?
A common issue is mismatch between shipping-bill data and outward-supply data reported in GST returns. Rule 96 provides that the deemed refund application is treated as filed when the mismatch is rectified.
Does the exporter need a valid GSTR-3B for Rule 96 refund processing?
Yes. Rule 96 includes furnishing a valid GSTR-3B among the conditions for the deemed refund application for IGST paid on exported goods.
Is every export refund processed by Customs?
No. Refund of IGST paid on eligible export of goods follows the Rule 96 Customs-system route. Other refund categories, including many unutilised-ITC claims, generally follow the RFD-01 route under Rule 89.
Can you review a refund that is already pending?
Yes. The claim, return data, export records, portal / Customs status and any deficiency or withholding communication can be reviewed to identify the next action.
Can GST and Customs export data be reconciled before filing?
Yes. For recurring exporters, this is one of the most useful controls for reducing shipping-bill / return mismatches and refund delays.
Reviewed by JJJ & Company LLP Chartered Accountancy Team · Last reviewed: August 2026
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